tabeej Privacy Policy

1. Introduction

tabeej ("we", "our", or "platform") is a trusted online gaming service in Bangladesh. When you use our website, register, or use any of our services, your personal information comes to us. This privacy policy ("policy") tells you how that information is collected, why it is collected, how it is used, and how we keep it secure.

This policy is prepared in accordance with internationally accepted data protection standards. By continuing to use the tabeej platform, you are considered to have agreed to the terms of this policy. This policy is an integral part of our Terms and Conditions. If you have any questions about this policy, please contact us.

2. Information We Collect

tabeej collects two types of information from its members: information provided directly by you and information collected automatically. We collect only what is necessary to provide our services.

2.1 Information You Provide Directly

You provide the following information to us directly:

• Full name and date of birth (for age verification)
• Email address and phone number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Your login password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Activity logs on the platform (login time, game history, transaction records)
• Browsing information collected through cookies and similar tracking technologies
• Referral source (how you found our site)

2.3 Information Received from Third Parties

In some cases, as part of the verification process, we may receive information about you from trusted third parties. In such cases we always comply with applicable law.

3. Purpose of Using Your Information

tabeej uses your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To manage gaming services, financial transactions, and customer support.
• Identity Verification: To prevent fraud and ensure a safe environment.
• Financial Transaction Processing: To complete deposits and withdrawals.
• Responsible Gaming: To monitor your activity and help prevent excessive gaming.
• Communication: To send important updates, promotional offers, and service notifications.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve the platform experience and functionality.

We never sell your information to third parties. Sharing of information applies only where it is essential for providing services, as described in detail in Section 5.

4. Data Storage and Retention

Your information is stored on secure servers using SSL encryption. We retain data only for as long as necessary:

• While your account is active: all information is kept on record.
• After account closure: financial and transaction records are retained for a specified period as required by legal obligations.
• Logs and activity records: kept for a set period for security and fraud investigation purposes.

Once the specified retention period ends, your information is securely deleted or anonymised so that no personal identity can be identified.

5. Sharing Information with Third Parties

tabeej may share information with third parties in the following limited circumstances:

5.1 Service Providers

Selected service providers handling payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical infrastructure management may access your information. They are also contractually bound to uphold our privacy standards.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases we will provide only the minimum information required by law.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. You will be informed in advance and the protections under this policy will continue to apply.

Important: We never sell your information to advertisers or any other third parties.

6. Cookies and Tracking Technologies

The tabeej website uses cookies and similar technologies that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic operation of the platform. Login sessions and security tokens fall under this category.
• Functional Cookies: To remember your preferences (language, game settings).
• Analytics Cookies: To analyse site traffic and user behaviour.

6.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not function properly.

7. Security Measures

To keep your information secure, tabeej has implemented industry-standard security measures:

• SSL/TLS Encryption: All data transfers take place through encrypted channels.
• Password Hashing: Your password is never stored directly — strong cryptographic hashing is used.
• Two-Factor Authentication: The option to add an extra layer of security to your account.
• Regular Security Audits: Periodic reviews to identify and address potential vulnerabilities.
• Access Controls: Only authorised staff can access information on a need-to-know basis.
• Fraud Detection: Suspicious activity is automatically identified and investigated.

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary steps.

8. Your Data Rights

As a tabeej member, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain conditions.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured and readable format.
• Right to Withdraw from Marketing Communications: You may stop receiving promotional messages.

To exercise these rights, contact us via live chat or email. We will process your request in a timely manner.

9. Account Closure and Data Deletion

You may request closure of your tabeej account at any time. The account closure process:

• After your closure request is submitted, we will first confirm that there are no pending transactions or bonus withdrawals outstanding.
• Once all outstanding balances are settled, the account will be deactivated.
• Certain information will be retained for a specified period due to legal obligations.
• After the defined retention period, all personal information will be securely deleted.

To request account closure, contact our 24/7 live chat support team.

10. Protection of Minors

tabeej is strictly not available to anyone under the age of 21. We do not knowingly collect any information from minors. Age is verified at registration and identity documents may be checked if required.

If we are informed that a minor has registered by mistake, we will immediately close that account and delete all associated information. If you become aware of a minor's account, please let us know via live chat.

11. Changes to This Policy

tabeej may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use the platform after changes are made will be considered as your agreement to the updated policy.

We recommend that you review this policy regularly to stay informed about how your information is stored and used.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: